After-sales service
 

This service is a voluntary, value-added logistics service based on the principle of maximizing the interests of the shipper. The insured service liability takes effect when the domestic warehouse receives the shipped items and ends when the consignee receives the shipped items. When the goods are lost during transportation, our company will compensate according to the declared value and loss ratio.

Once the service is purchased, it cannot be canceled or terminated midway. When choosing this service, the shipper should ensure the accuracy, authenticity and legality of the declared details of the items being shipped, and ensure that the declared value is consistent with the actual value of the items being shipped.

 

 

Charges

 

 

 

 

Claims Procedures, Rules and Timelines

1. Inspect the goods before signing for them. If any shortage or damage is found, please do not sign for the goods. Call the claim hotline to submit a claim application within seven natural days. Ask for the claim application form and fill it out and submit it. If you are notified that the shipment is lost, you must contact the claims hotline within seven calendar days from the date of receipt of the notification to request a claim application form, fill it out and submit it. Failure to submit a claim request for more than seven days will be deemed as the shipper giving up all rights of recovery.

2. Provide true claims application information as required by the claims specialist: Our company has the right to require the shipper to provide relevant information of the corresponding items for investigation and review at any time (including but not limited to commercial invoices, purchase vouchers, order record information, Transaction history, payment vouchers, etc.).

3. The claim settlement will be completed within fifteen working days, and the compensation amount will be paid in the payment method agreed upon by both parties.

 

 

Compensation standard

If insured items are lost, damaged or missing, compensation will be made according to the following standards:

1. If an insured shipped item is lost or completely damaged, compensation will be based on the lower of the insured declared value and the invoice amount of the item.

2. If the insured item is partially lost, damaged, or incompletely scrapped, compensation will be based on the value of the lost or damaged part. If it is not completely scrapped, compensation will be based on the value minus the residual value, up to the insured value.

3. The ownership of insured items that have received full compensation belongs to our company, and the ownership of insured items that have received partial compensation belongs to the shipper.

 

 

 

Disclaimer

1. The items sent violate the "Prohibition or Restriction Regulations" and are confiscated by relevant administrative agencies or dealt with in accordance with relevant laws and regulations.

2. The outer packaging is in good condition, but the inner parts are missing or damaged, and the signer did not raise any objection when signing for the goods.

3. The mail is lost or damaged due to the fault of the sender, the recipient or the delivered item itself.

4. The shipped items have inherent defects or packaging defects (such as fragile items, or fragile items without reinforced outer packaging).

5. The mail is delayed or returned due to irregularities or errors in the reserved address filled in by the sender.

6. Items that are difficult to store and keep fresh (including but not limited to fruits, fresh products, etc.).

7. Documentary items (including but not limited to ID cards, passports and other types of documents, bills, bank cards, approval documents, files, cash, etc.).

8. Any indirect losses (such as obtainable income, profits, interest, business opportunities, commercial value, lost time, depreciation, etc.) caused by the loss, shortage, damage, etc. of mail.

9. Losses exceeding the insured value of the shipped items.

10. Part or all, direct and indirect losses caused by force majeure (including but not limited to natural disasters, infectious diseases, riots, strikes, political factors, policy factors, etc.) during the transportation process.

Disclaimer

1. Force majeure factors: including but not limited to: direct or indirect losses or damages caused by war, natural disasters (including earthquakes, cyclones, storms, floods, etc.) nuclear radiation, nuclear explosions, losses caused by nuclear pollution and other radioactive pollution;

2. The user is unable to provide relevant proof required for compensation;

3. The time limit for applying for compensation is exceeded (no inquiry is made within 7 days of receipt of the package or no claim for compensation is made within 45 days of delivery), and the package is normally signed for and received during the period of application for compensation;

4. Suffering theft or missing for unknown reasons after delivery;

5. If the items sent contain uninsurable goods or the items violate the prohibition or restriction regulations, they will be confiscated by the competent authority or dealt with in accordance with relevant laws and regulations;

6. The loss or loss of the mail is caused by the responsibility of the cargo owner, intentional acts or negligence, or the mail itself;

7. Other circumstances that do not fall under liability for compensation;

 

Our company has the right to modify the relevant terms of this "Price Insured Service Statement" at any time without prior notice. Any modifications will take effect immediately after being announced on the YEAHMALL platform.

C.      "Return and Exchange Compensation" Standards for All Products on the Site

 

"Return and Exchange Compensation" Standards for All Products on the Site
After-sales type	Product status	To meet the conditions	After-sales options	YEAHMALL purchasing agent (Including 1688 purchasing agent)
No reason to return the product (even if the product does not have any quality problems)	Sent	The outer packaging of the product is intact and the product has not been used. Within 7 days from the date of receipt of the product, and within 45 days from the date the product is "sent"	Refunds	It is not supported at the moment. You can entrust YEAHMALL to negotiate with the merchant, but Y EAHMALL is not responsible for the final negotiation result. All costs incurred in solving the problem shall be borne by the user. (Confirm with the merchant whether it is refundable, and you need to bear the domestic shipping fee for exchange)
	Arrived at warehouse	Within 7 days from the date of receipt of goods by the warehouse (within 5 days for merchants and purchasing agents), and the goods have not been shipped out of the warehouse	Refunds	You can entrust YEAHMALL to negotiate with merchants. From February 1, 2018, YEAHMALL provides a limited number of free consultation services for returns and exchanges without reason . Exceeding the number of times will charge corresponding operating fees . YEAHMALL is not responsible for the final negotiation results.
			Exchange	You can entrust YEAHMALL to negotiate with merchants. Since February 1, 2018, YEAHMALL has provided a limited number of free consultation services for returns and exchanges without reason, and corresponding operating fees will be charged for excess times. YEAHMALL is not responsible for the final negotiation results.
The arrived product does not match the description on the website or the product cannot be used normally due to quality issues.	Sent	product has not been used within 45 days of "sent"	Refunds	Need to confirm with the merchant. Entrust Y EAHMALL to contact merchants in mainland China to handle returns/exchanges, but YEAHMALL is not responsible for the final negotiation result. All costs incurred in handling the problem shall be borne by the user.
	Already in stock	Within 7 days from the date the warehouse signs for the goods, and the goods have not been shipped out of the warehouse	Refunds	Need to confirm with the merchant. Entrust YEAHMALL to contact merchants in mainland China to handle returns/exchanges, but YEAHMALL is not responsible for the final negotiation result. All costs incurred in solving the problem shall be borne by the user.
			Exchange	Need to confirm with the merchant. Entrust YEAHMALL to contact merchants in mainland China to handle returns/exchanges, but YEAHMALL is not responsible for the final negotiation result. All costs incurred in solving the problem shall be borne by the user.

 

 

4. Package returned

 

4. Overseas return package

 

-         If your package has been sent abroad and is returned due to reasons such as "failed international security inspection", "no one signed for it", "unknown address", "not properly delivered", etc., you will have to bear the cost of re-sending it.

 

5. Domestic returns

 

1. Description of domestic return types

1) Returned items due to failed operations by third-party logistics providers: packages found to be damaged during operation by third-party logistics providers and rejected; oversized and overweight packages; packages with wrong delivery address and postal code that cannot be exported.

2) Returned items that failed security inspection: packages that were returned by postal or airport security checks.

3) Customs inspection returns: packages containing restricted items returned by customs.

 

2. Logistics freight return standards

1) If the third-party logistics provider fails to return the item: all shipping costs will be refunded.

2) If the package cannot pass the security inspection (such as postal and aviation) and is returned, all shipping costs will be refunded. If returned after aviation security inspection, shipping and registration fees will not be refunded.

3) If the goods are confiscated or destroyed due to failure of security inspection or customs inspection, the freight will not be refunded and the loss of the goods will not be compensated.

 

3. Handling of returned items in the domestic segment

1) Returned items if the third-party logistics provider fails to operate: The logistics provider will contact our company offline to arrange the return. Return the shipment to our company through a collection driver, domestic express or other logistics methods. The freight paid by the customer will be fully refunded to the YEAHMALL account balance. If the logistics provider incurs return costs, the customer needs to bear it.

2) Returned items from aviation security inspection: The logistics company will contact our company offline and return it to our company through the driver, domestic express or other logistics methods. The freight paid by the customer will be fully refunded to the YEAHMALL account balance. If the logistics If the merchant incurs return costs, the customer must bear them.

3) Customs inspection of returned items: Return the items to our company through a collection driver, domestic express or other logistics methods. The freight paid by the customer will be fully refunded to the YEAHMALL account balance. If the logistics provider incurs return fees, It is the customer's responsibility.

 

4. Commonly returned items from security inspection or customs inspection

1) Hazardous goods and dangerous goods stipulated by the International Air Cargo Association (IATA), the International Civil Aviation Organization (ICAO) and relevant laws and regulations, government departments or organizations, goods prohibited from import by the laws and regulations of the destination country, and items that are embargoed or For restricted items, please refer to "Restrictions on Entry and Exit Items" for more regulations.

 

Category	Commonly returned goods from security inspection or customs inspection
Liquids	Liquid Products, Sprays, Lotions, Makeup Removers, Toners, Facial Masks, Ballpoint Pens, Nail Glue and Other Liquids
Magnetic items	Car Mobile Phone Holder, Refrigerator Magnet, Compass, Magnetic Products, etc.
Powder	Powdered cosmetics, loose powder, powder cake and other powdery substances, etc.
Cream	Eye Shadow, Rouge, Lipstick, Mascara, Car Wax, Soap, Cream Products, etc.
Electric Appliances	Electronic products with batteries, motors. Eg: Electronic Products, Electrical Products, Electric Toys, etc.
Food, Animals and Plants	Logistics Products Tea, Instant Noodles, Bamboo Products, Wood Products, etc.
Drugs and Medical	Supplies All Medicines
Other	1. Pumps, Hydraulic or Pneumatic Products, and Inflatable Ball Products.
	2. Toy Controlled Knives, suspected knives, etc. with the appearance of knives, swords, guns, etc.
	3. Counterfeit Currency, Currency, Audio and Video Products (CDs), etc.
	4. Dried flowers, Candles, Incense and Other Flammable Products

 

 

 

2) The following are common restricted items returned by security inspection or customs compiled by third-party logistics providers. If your package contains the following items and is returned, you can mix other ordinary items (such as unbranded clothes) according to the shipping limit of your items. Or send restricted items separately, or choose other channels to try to send them. However, there is still a small chance that it may be detected by customs again, resulting in returns, fines, destruction and confiscation. You need to bear the resulting losses.

 

 

 

 

6. Explanation of shopping compensation rules

5. in abnormal status

 

3. What should I do if I find there is a problem with the product after receiving it?

 

1. Regardless of whether the outer packaging is obviously damaged or torn, you must inspect the goods in front of the courier before signing for it, and make a note on the waybill before signing for it, or refuse to sign if there is any problem;

 

2. If the package that is not signed for in front of the courier is damaged or has few pieces, please keep the outer box (including the sealing tape) and feedback it to the local post office within 2 days after signing for it (subject to the delivery time on the logistics provider's website). And provide the goods invoice, physical photos and other information to contact us to apply for compensation from the post office for you;

 

3. When the product you purchased has quality problems after being used for a period of time, as long as the product is still within the quality assurance period and has the original purchase voucher and product quality assurance card, you can entrust YEAHMALL to contact the merchant in mainland China to handle the refund / Exchange;

 

1)  Since each seller/manufacturer has its own unique principles and methods for handling product quality issues (subject to what is indicated on the product quality assurance card), YEAHMALL cannot guarantee that the manufacturer can fully meet your requirements , but We will do our best to fight for your interests and satisfy you.

 

2)  YEAHMALL provides this agency service without charging any service fee, but you need to bear the return shipping cost of the goods. YEAHMALL reserves the right to refuse to provide this service for goods that do not meet the quality assurance conditions.

 

4. Please describe your problem in detail and upload photos of package packaging, physical photos of the product, etc. After YEAHMALL receives your application, it will accept it and provide you with a solution as soon as possible (including but not limited to measures such as refund of fees, return and exchange of goods) .

 

 

We will not accept your request for return or exchange of goods under any of the following circumstances:

 

1. The product is exchanged, the original appearance is changed, or parts are lost;

2. Unpacked goods, such as software packages, CDs, DVDs, cassettes, etc.;

3. Products without original proof of purchase.

4. If there are problems such as small quantities of goods, damage, defects, etc., you must contact customer service within 72 hours after signing for the package. Overdue orders will not be accepted.

 

Pictures required to apply for after-sales service

 

1. If the product is damaged or has a large area of stains, please take photos and upload the damaged or stained areas.

 

Example: damaged goods, stained goods

2. If the size of the product received does not match the size you purchased, you need to take a photo and upload the product with the size logo (if the product does not have the size logo, it cannot be verified)

 

 

 

Example: size identification

 

3. If the product received does not match the style of the product you purchased, you need to take a photo and upload the overall picture of the product.

Example: Overall picture of the product

4. If there are few items, first provide the order number of the missing item, and then take photos and upload pictures of the front of the package you received, the unpacking area of the outer package, the goods and the weight of the package, as shown in the figure.

 

5. If the package received is incorrect , please take a photo of the receipt of the package received and the goods in the package , and provide the ID of one of the items received.

Product ID

6. If the weight of the package you receive is wrong: please weigh the package before unpacking it and upload the weighing picture.

4. What should I do if the fragile items purchased are damaged?

 

-    If the goods purchased through YEAHMALL are fragile (such as glass, ceramic products, etc., including but not limited to the above goods), in view of the current logistics company's regulations on the transportation of fragile goods, YEAHMALL guarantees the integrity of the goods before shipment. , however, if the product is damaged during delivery and is determined to be fragile by the logistics, the resulting loss must be borne by the user.

 

 

 

 

 

 

 

6. After-sales precautions

 

C.     After-sales precautions

 

 

 

 

D.    How to apply for package after-sales service

 

Enter "My" - "My Package" and click "Apply for After-Sales" on the corresponding package order. When applying, please describe your problem in detail. If the product is incorrect/damaged, please upload photos of the package packaging, physical photos of the product, etc. . After customer service receives your application, we will respond within 24 hours. Please apply for after-sales service within 7 days of receipt of the package or within 45 days of delivery. Click to view the detailed instructions for the validity period of the after-sales service application.

 

Warm reminder: The number of shipping days is calculated based on natural days, starting from the time it is shipped from the YEAHMALL warehouse; if the parcel logistics information is signed for or delivered and is greater than or equal to 3 days, the overdue result may affect your rights protection results.

 

 

 

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